COURSE PROMOTION    ITIL4 Foundation Certification

The IT Infrastructure Library (ITIL) v4 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. The unique structure and format of this course follow the guidelines of the testing body and provide comprehensive coverage of the ITIL v4 Foundation Certification Exam topics. This ITIL 4 Foundation course takes you through the service value system and what it really means to contribute to business value.

Course Outline

Day 1

• Key Concepts of Service Management
• Key Concepts of ITIL
• The Guiding principles of ITIL 4
  • Focus on value / Start where you are / Progress iteratively with feedback
  • Collaborate and promote visibility / Think and work holistically / Keep it simple and practical / Optimize and automate
• The four dimensions of service management
  • Organizations and People
  • Information and Technology
  • Partners and SuppliersoValue Streams and Processes
• How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes from demand to value.
• Service value system

Day 2

• Service value chain
• ITIL Practices
  • What is currently known in ITIL v3 as “processes” are being expanded to consider other elements such as culture, technology, information and data management, and more. This holistic vision of a way of working is known as a “practice” in ITIL 4, and forms a fundamental part of the ITIL 4 framework.
• General Management Practices
  • Continual Improvement Practice
  • Continual Improvement Model
  • Information Security Management
  • Relationship Management
  • Supplier Management

Day 3

• Service Management Practices
  • Change ControloIncident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Desk
  • Service Level Management
  • Service Request Management
• Technical Management Practices
  • Deployment Managemen

โปรดกรอกข้อมูลเพื่อสอบถามรายละเอียดเพิ่มเติม หรือ ติดต่อเราผ่าน Line Official Account ด้านล่าง

Conditions

• โปรโมชั่นนี้เฉพาะการลงทะเบียนหลักสูตร ITLI4 Foundation เท่านั้น
• เงื่อนไขเป็นไปตามที่บริษัท ฯ กำหนด

Contact us

Iverson Training Center (Thailand)

• Tel. +66 2653 3337
• Fax. +66 2254 3630
• Email. This email address is being protected from spambots. You need JavaScript enabled to view it.
• Facebook. www.facebook.com/IversonThailand
• Line. @iversonthailand